Tim Baker Faculty: Associate Professor Department of Management and Operations Washington State University, Tri-cities Office: CIC 125N Phone: 509-372-7277 Email: bakert@tricity.wsu.edu Office hours: T, Th 4:15-5:30 Joined Washington State University in 1999 Overview: I am interested in service operations, especially (1) the information technology and behavioral drivers of sales representative performance, and (2) causes and implications of inappropriate pricing strategies. I am also interested in sustainable supply chain management. Such as understanding economical means for recycling and reuse of electronic components. Media: You may contact me directly         Expertise: Decision Sciences: Valuation Operations Management: Inventory control Operations Management: Pricing Operations Management: Revenue management Sustainable development Teaching Area: Ph.D. - Management and Operations MBA - General Management Undergraduate - Management and Operations Research: Pricing strategy     Drivers and consequences of pricing strategy misspecification. Salesforce effectiveness     Behavioral and information technology drivers of salesforce effectiveness. Reverse logistics     Decision support system design to economically enable remanufacturing, reuse, and recycling. Education: Ph.D., Operations Management, Ohio State University, 1994 MS, Operations Research, University of North Carolina at Chapel Hill, 1982 BA, Mathematics and Economics, Claremont McKenna College, 1980 Professional Memberships: Decision Sciences Institute INFORMS Publications: Article (Refereed journal): "Performance Implications for Multi-Unit Auctions in the Presence of Forecast Errors," International Journal of Services and Operations Management, 2008    V I E W   A B S T R A C T Article (Refereed journal): "Putting the Organization Back into Computational Organization Theory: A Complex Perrowian Model of Organizational Action," Computational and Mathematical Organizational Theory, 2007    V I E W   A B S T R A C T Article (Refereed journal): "Strategic End-of-Life Management of Electronic Assembly Product Recovery Supply Chain Systems," International Journal of Operations Research, 2007    V I E W   A B S T R A C T Article (Refereed journal): "A Meta-analysis of the Effect of TQM on Competitive Advantage," International Journal of Quality and Reliability Management, 2006    V I E W   A B S T R A C T Article (Refereed journal): "Viability of Auction-Based Revenue Management in Sequential Markets," Decision Sciences, 2004    V I E W   A B S T R A C T Article (Refereed journal): "The Economic Payout Model for Service Guarantees (featured article)," Decision Sciences, 2004    V I E W   A B S T R A C T Article (Refereed journal): "The Internet as an enabler for dynamic pricing of goods," IEEE Transactions in Engineering Management, 2003    V I E W   A B S T R A C T Article (Refereed journal): "The Benefits of Optimizing Prices to Manage Demand in Hotel Revenue Management Systems," Production and Operations Management, 2003    V I E W   A B S T R A C T Article (Refereed journal): "Service Package Switching in Hotel Revenue Management Systems," Decision Sciences, 2002    V I E W   A B S T R A C T Article (Refereed journal): "A Framework for Estimating Benefits of Using Auctions in Revenue Management," Decision Sciences, 2002    V I E W   A B S T R A C T Experience:    Professional Visiting faculty, University of Oregon, Lundquist College of Business, 2006-2007 Head of Revenue Management Research, Intercontinental Hotels, 1996-1999 Associate Consultant, Simat, Helliesen, and Eichner, 1994-1996 Operations Research Analyst, United Technologies Advanced Military Systems, 1986-1989 Operations Research Analyst, B-K Dynamics, 1984-1986 Operations Research Analyst, Chevron, 1982-1984 Awards: Best Paper Proceedings , Academy of Management , 2007 Feature Article, Decision Sciences journal, 36(2) , Decision Sciences Institute , 2005 Faculty Researcher of the Year , WSU CBE , 2005 Best Interdisciplinary Paper, DSI Annual Meeting , Decision Sciences Institute , 2004 Beta Gamma Sigma Member , Ohio State University , 1994 Outstanding Senior Award in Mathematics , Claremont McKenna College , 1980 Graduation with Departmental Honors in Mathematics , Claremont McKenna College , 1980 Web Links: Decision Sciences 340 Decision Sciences 412 Decision Sciences 451 Decision Sciences 540 Decision Sciences 581 Decision Sciences 591 Management and Operations 596 Languages: English                                                         Contact us: business@wsu.edu Phone: 888-585-5433 Fax: 509-335-3851 | Accessibility | Copyright | Policies College of Business, PO Box 644750, Washington State University, Pullman, WA 99164-4750 USA