Christina geng-qing Chi Faculty: Assistant Professor School of Hospitality Business Management Washington State University, Pullman Office: Todd 481 Phone: 509-335-7661 Email: cgengqi@wsu.edu Joined Washington State University in 2007 Media: Please contact Frances Ryan for more information         Expertise: Hospitality Business Management: Hotel operations Hospitality Business Management: Lodging Teaching Area: Undergraduate - Hotel & Restaurant Administration Research: customer satisfaction / loylaty human resources management destination marketing Education: Ph.D., Hospitality Administration, Oklahoma State University, Stillwater, Oklahoma, 2005 MS, Hospitality Administration, Oklahoma State University, Stillwater, Oklahoma, 2002 BA, English, Guangdong University of Foreign Studies, Guangzhou, China, 1993 Professional Memberships: Cambridge's Who's Who Internationl Council of Hotel, Restaurant, & Institutional Education (I-CHRIE) National Honor Society of Phi Kappa Phi Publications: Article (Refereed journal): "Destination Competitiveness of Middle Eastern Countries: An Examination of Relative Positioning," Anatolia: An International Journal of Tourism and Hospitality Research, 2009     Article (Refereed journal): "Examining the Relationship between Tourists' Attribute Satisfaction and Overall Satisfaction," Journal of Hospitality Marketing & Management, 2009     Article (Refereed journal): "Employee satisfaction, customer satisfaction, and financial performance," International Journal of Hospitality Management., 2009     Article (Refereed journal): "An Examination of General, Non-Destination Specific versus Destination Specific Motivational Factors," Journal of Hospitality Marketing & Management, 2008     Article (Refereed journal): "How to help your graduates secure better jobs? An industry perspective," International Journal of Contemporary Hospitality Management, 2008     Book (Chapter(s) or Article(s)): "Chapter 11: Travelers' information search behavior. In Haemoon Oh (Ed.) Handbook of Hospitality Marketing.", 2008     Article (Refereed journal): "Examining the Structural Relationships of Destination Image, Tourist Satisfaction and Destination Loyalty: An Integrated Approach.," Tourism Management, 2008     Article (Refereed journal): "Generational differences: An examination of work values and generational gaps in the hospitality workforce.," International Journal of Hospitality Management, 2008     Article (Refereed journal): "A Study of Organizational Responses' Impact on Complainants' Justice Perceptions and Post-Purchase Behaviors," Journal of Quality Assurance in Hospitality & Tourism Management, 2007     Article (Refereed journal): "A Study of Differential Employers' Attitude towards Hiring People with Physical, Mental, and Sensory Disabilities in Food Service Industry," Journal of Human Resources in Hospitality and Tourism, 2004     Article (Refereed journal): "Integrating Persons with Disabilities into the Workforce: A Study on Employment of People with Disabilities in Foodservice Industry," International Journal of Hospitality & Tourism Administration, 2003     Experience:    Teaching Assistant Professor, University of Arkansas, 2005-2007 Instructor, Oklahoma State University, 2003-2005 Service: Journal of Hospitality Marketing & Management, editorial board member Journal of Hospitality and Tourism Research, Ad-Hoc Reviewer Tourism Management, Ad-Hoc Reviewer International Journal of Contemporary Hospitality Management, Ad-Hoc Reviewer Journal of Cultural Economics, Ad-Hoc Reviewer International Food Research Journal, Ad-Hoc Reviewer Journal of Hospitality Marketing & Management, Editorial board member Annals of Tourism Research, Ad-hoc Reviewer International Journal of Contemporary Hospitality Management, Ad-hoc Reviewer Annual graduate education and graduate student research conference in hospitality & tourism, Reviewer Awards: Lifetime member , Cambridge's Who's Who , 2005 William E. Davis Chair Research Scholar Award , Oklahoma State University , 2004 Buck & Irene Clements Graduate Scholarship , Oklahoma State University , 2004 Mildred H. & John W. Skinner Graduate Fellowship , Oklahoma State University , 2003 Karl & Louise Wolf Fellowship , Oklahoma State University , 2002 Distinguished Phoenix Award finalist , Oklahoma State University , 2002 Lifetime member , National Honor Society of Phi Kappa Phi , 2002 Languages: English Chinese/Mandarin Chinese/Cantonese                                                         Contact us: business@wsu.edu Phone: 888-585-5433 Fax: 509-335-3851 | Accessibility | Copyright | Policies College of Business, PO Box 644750, Washington State University, Pullman, WA 99164-4750 USA