Mauricio Featherman Faculty: Assistant Professor Department of Information Systems Washington State University, Pullman Office: Todd 440E Phone: 509-335-4445 Email: featherman@wsu.edu Home Page: www.cb.wsu.edu/~mfeatherman Vita: www.cb.wsu.edu/~mfeatherman/Featherman_CV.pdf Overview: I research how consumers evaluate e-services before deciding whether to use them. Media: You may contact me directly         Expertise: Management Information Systems: Business computing systems Management Information Systems: Electronic commerce Management Information Systems: Information technology design and implementation Marketing: High technology Teaching Area: Undergraduate - Management Information Systems Undergraduate - Marketing Research: B2C E-Commerce     How do consumers evaluate the risks and rewards of using Web based e-services, such as online banking? Does changing the design of the human-computer interface or promotional materials change consumer perceptions or weightings of the e-service's usage risks and rewards? These research questions guide Professor Featherman's surveys and experiments. Education: Ph.D., Communication & Information Sciences, University of Hawaii, 2002 MS, Systems Management/MIS, University of Southern California, 1990 BS, Business Management/MRP, San Diego State University, 1985 Professional Memberships: Association for Information Systems Delta Sigma Pi National Society of Collegiate Scholars WSU Chicano/Latino Faculty & Staff Association Publications: Article (Refereed journal): "Reducing online privacy risk to facilitate e-service adoption: The Influence of perceived ease of use and retailer credibility," Journal of Services Marketing, 2009     Article (Refereed journal): "Perceptions of e-servce intangibility: effects on perceived risk and consumer acceptance," The DATA BASE for Advances in Information Systems, 2009     Article (Refereed journal): "Is that authentic or artificial? Understanding consumer perceptions of risk in e-service encounters," Information Systems Journal, 2006     Article (Refereed conference proceedings): "The Intangibility of E-Services: Effects on Artificiality, Perceived Risk and Adoption," HICSS-37 Proceedings, 2004     Article (Refereed conference proceedings): "Applying TAM to E-Services Adoption: The Mediating Role of Perceived Risk," HICSS-36 Proceedings, 2003     Article (Refereed journal): "Predicting E-Services Adoption: A Perceived Risk Facets Perspective," International Journal of Human Computer Studies, 2003     Article (Refereed conference proceedings): "Predicting E-Services Adoption: A Perceived Risk Facets Perspective," AMCIS 2002 Proceedings, 2002     Article (Refereed conference proceedings): "Integrating Perceived Risk into TAM," AMCIS Proceedings, 2001     Experience:    Teaching Instructor, University of Hawaii, 1997-2001 Instructor, University of Guam, 1993-1997 Service: Delta Sigma Pi, Faculty Director Future Cougars of Color, Presenter Upward Bound, Presenter Ad-hoc reviewer for many IS journals, reviewer Chicano/a Latino/a faculty Staff Association, Web-master Hawaii Internantional Conferenc on System Sciences, Web-master Association for IS, AE and reviewer Miscellaneous, Ad-hoc KPMG IS Doctoral Students Association, Faculty Advisor and Meeting Planner Hawaii International Conference on System Sciences, Applications Developer Dept. of Information Systems, Mentor KPMG Information Systems Doctoral Students Assoc., Faculty advisor Awards: Mu Iota Sigma IS Professor of the Year , Mu Iota Sigma , 2007 Mu Iota Sigma IS Professor of the Year , Mu Iota Sigma , 2006 Teaching Innovation Award , CBE , 2006 Teaching Innovation Award , CBE , 2005 Mu Iota Sigma IS Professor of the Year , Mu Iota Sigma , 2005 Teaching Innovation Award , CBE , 2004 Teaching Innovation Award , CBE , 2003 Web Links: MIS271 - Intermediate Business Programming Languages: Spanish                                                         Contact us: business@wsu.edu Phone: 888-585-5433 Fax: 509-335-3851 | Accessibility | Copyright | Policies College of Business, PO Box 644750, Washington State University, Pullman, WA 99164-4750 USA