HyunJeong Jenny Kim Faculty: Associate Professor School of Hospitality Business Management Washington State University, Pullman Office: Todd 471 Phone: 335-4706 Email: jennykim@wsu.edu Media: You may contact me directly         Expertise: Hospitality Business Management: Lodging Hospitality Business Management: Service marketing and management Teaching Area: Undergraduate - Hotel & Restaurant Administration Research: Service Management & Marketing     Influence of employee service orientation on service quality;validity studies of service quality measures;service employees' emotional labor and job burnout/job engagement; brand management in the hospitality industry Tourism     Resident attitude of mega-events; long-term impact of tourism development on national economic growth Education: Ph.D., Hotel, Restaurant, & Institution Management, Kansas State University, 2000 MS, Hotel & Foodservice Management, Florida International University, 1995 BA, English Language & Literature, Yonsei University, 1991 Professional Memberships: Council on Hotel, Restaurant, and Institutional Education (CHRIE) Travel and Tourism Research Association (TTRA) Publications: Article (Refereed journal): "Burnout and engagement: a comparative analysis using the Big Five personality dimensions," International Journal of Hospitality Management, 2009    V I E W   A B S T R A C T Article (Refereed journal): "The impact of Korean TV dramas on Taiwanese tourism demand for Korea," Tourism Economics (In press), 2009    V I E W   A B S T R A C T Article (Refereed journal): "The effect of management commitment to service on employees' job satisfaction and service behaviors: a study of hotel workers in Thailand," Journal of Hospitality and Tourism Research (in press), 2009    V I E W   A B S T R A C T Article (Refereed journal): "Tourism expansion and corporate earnings in the tourism industry," The Service Industries Journal (in press), 2009    V I E W   A B S T R A C T Article (Refereed journal): "Multidimensional customer-based brand equity and its consequences in mid-priced hotels," Journal of Hospitality and Tourism Research, 2008    V I E W   A B S T R A C T Article (Refereed journal): "Hotel service providers' emotional labor: the antecedents and effects on burnout," International Journal of Hospitality Management, 2008    V I E W   A B S T R A C T Article (Refereed journal): "Hotel job burnout: the role of personality characteristics," International Journal of Hospitality Management, 2007    V I E W   A B S T R A C T Article (Refereed journal): "Determinants of mid-scale hotel brand equity," FIU Hospitality and Tourism Review, 2007    V I E W   A B S T R A C T Article (Refereed journal): "The impact of the 2002 World Cup on South Korea: comparisons of pre- and post- games," Tourism Management, 2006    V I E W   A B S T R A C T Article (Refereed journal): "Tourism expansion and economic development," Tourism Management, 2006    V I E W   A B S T R A C T Article (Refereed journal): "The Impact of co-branding on post-purchase behaviors in family restaurants," International Journal of Hospitality Management, 2006    V I E W   A B S T R A C T Article (Refereed journal): "The impact of macroeconomic and non-macroeconomic forces on hotel stock returns," International Journal of Hospitality Management, 2005    V I E W   A B S T R A C T Article (Refereed journal): "The U.S. airlines relative positioning based on attributes of service quality," Tourism Management, 2005    V I E W   A B S T R A C T Article (Refereed journal): "Assessing service quality in Korean casual-dining restaurants using DINESERV," Journal of Foodservice Business Research, 2003    V I E W   A B S T R A C T Article (Refereed journal): "Service orientation for contact employees in Korean casual-dining restaurants," International Journal of Hospitality Management, 2003    V I E W   A B S T R A C T Article (Refereed journal): "Factors contributing to the success of hospitality graduate students," Journal of Hospitality and Tourism Education, 2001    V I E W   A B S T R A C T Experience:    Teaching Associate Professor, Washington State University, 2008 Assistant Professor, Washington State University, 2002-2008 Assistant Professor, Dongeui University, South Korea, 2001 Service: Graduate Institute of Hospitality Magt, KyungHee Univ., South Korea, Invited Speaker Journal of Hospitality Marketing and Management, Editorial Board Member Managing Service Quality, Ad-Hoc Reviewer Asia Pacific Management Review, Ad-Hoc Reviewer Diversity Task Force, Member Korea Study Abroad, Program Director International Business Institute, Fellow Korean Student Association, Advisor National Society of Minorities in Hospitality (NSMH), Advisor Journal of Vacation Marketing, Editorial Board Member Journal of Human Resources in Hospitality & Tourism, Editorial Board Member SHBM PhD Committee, Member SHBM Director Search Committee, Member 2008 WSU Showcase, Presenter 2009 Hospitality Graduate Conference, Reviewer International Journal of Hospitality Management, Ad-Hoc Reviewer Cornell Hotel and Restaurant Administration Quarterly, Ad-Hoc Reviewer 2008 Hospitality Graduate Conference, Reviewer 2007 WSU Showcase, Presenter 2006 Hospitality Graduate Conference, Session Moderator Journal of Hospitality and Tourism Research, Ad-Hoc Reviewer 2007 Hospitality Graduate Conference, Reviewer 2006 Int'l CHRIE conference, Session Moderator Tourism Management, Ad-Hoc Reviewer Graduate Institute of Recreation, Tourism, & Hospitality Magt., National Chia-Yi Univ., Taiwan, Invited Speaker 2005 Asia-Pacific CHRIE Conference, Manuscript Reviewer William Wiley Expositon of Graduate Studies, Faculty Judge Washington Achievers Scholars Program, Mentor Annals of Tourism Research, Ad-Hoc Reviewer 2006 Hospitality Graduate Conference, Track Chair 2005 Asia-Pacific CHRIE Conference, Session Chair Benchmarking Committee, Member Korean Journal of Hospitality Administration: Korean Academic Society of Hospitality Administration, Editorial Board Member Hospitality Business Alliance, Guest Presenter Awards: Dean's Excellence Fellow , WSU College of Business , 2009 Managing Service Quality, Outstanding Reviewer Award , Emerald , 2009 Internationalization Award , WSU International Programs , 2007 Whos Who in the World , Marquis Who's Who , 2007 Enhancement Grant , WSU Asian American and Pacific Islander (AAPI) Faculty and Staff Association , 2006 Best Paper Award , International CHRIE Conference , 2005                                                         Contact us: business@wsu.edu Phone: 888-585-5433 Fax: 509-335-3851 | Accessibility | Copyright | Policies College of Business, PO Box 644750, Washington State University, Pullman, WA 99164-4750 USA