Dennis Reynolds Faculty: Ivar B. Haglund Endowed Chair in Hospitality Business Management School of Hospitality Business Management Washington State University, Pullman Office: Todd 477 Phone: 509-335-4344 Email: der@wsu.edu Media: You may contact me directly         Expertise: Hospitality Business Management Management: Development and education Research: Productivity Assessment and Enhancement     Drawing from operations research, services marketing, organizational behavior, and human-resource management, this research develops our understanding of unit-level performance in a global, multi-unit context with application to future management practice. Managerial Efficacy     While researchers across disciplines have considered various aspects of relational exchanges, my research focuses on the effects of such on managerial efficacy and, ultimately, unit-level performance and related outcomes (including operational efficiency). Education: Ph.D., Hospitality Management, Cornell University, 2000 BS, Hotel, Restaurant, and Institutional Management, Golden Gate University, 1990 Professional Memberships: Academy of Management Cornell Hotel Society Decision Sciences Institute Educational Foundation, National Restaurant Association Educational Institute, American Hotel & Lodging Association International Council on Hotel, Restaurant and Institutional Management National Association of College and University Foodservices National Automatic Merchandising Association Society for Advancement of Management Society for Foodservice Management Society of Wine Educators Publications: Book (Instructional Textbook): "Introduction to the hospitality industry", 2012     Book (Instructional Textbook): "Introduction to management in the hospitality industry", 2012     Book (Instructional Textbook): "Foodservice management fundamentals", 2011     Article (Refereed journal): "Does supervisor-subordinate language similarity affect subordinates perceived organizational support? A study of the US lodging segment," Journal of Human Resources in Hospitality & Tourism, 2009    V I E W   A B S T R A C T Article (Refereed journal): "Multi-factor menu analysis using data envelopment analysis," International Journal of Contemporary Hospitality Management, 2008    V I E W   A B S T R A C T Article (Refereed journal): "Restraining Golem and harnessing Pygmalion in the classroom: A laboratory study of managerial expectations and task complexity," Academy of Management Learning & Education, 2007    V I E W   A B S T R A C T Article (Refereed journal): "Does combining healthcare hospitality services increase efficiency?," Journal of Hospitality and Tourism Research, 2007    V I E W   A B S T R A C T Article (Refereed journal): "Incorporating satisfaction measures into a restaurant productivity index," International Journal of Hospitality Management, 2007    V I E W   A B S T R A C T Article (Refereed journal): "Multiunit restaurant productivity assessment using three-phase data envelopment analysis," International Journal of Hospitality Management, 2006    V I E W   A B S T R A C T Book (Instructional Textbook): "Human Resources in the Foodservice Industry: Organizational Behavior Management Approaches", 2006     Article (Refereed journal): "To what extent does performance-related feedback affect managers' self-efficacy?," International Journal of Hospitality Management, 2006    V I E W   A B S T R A C T Article (Refereed journal): "Understanding menu psychology: An empirical investigation of menu design and consumer response," International Journal of Hospitality and Tourism Administration, 2005    V I E W   A B S T R A C T Article (Refereed journal): "The effect of club manager values on enacted behavior," Journal of Interdisciplinary Studies, 2005     Article (Refereed journal): "Unique characteristics of time-variable demand in restaurant revenue management: How to use guest incentives to shift demand," Cornell Hotel and Restaurant Administration Quarterly, 2004    V I E W   A B S T R A C T Article (Refereed journal): "Retention tactics for seasonal employers: An exploratory study of U.S.-based restaurants," Journal of Hospitality and Tourism Research, 2004    V I E W   A B S T R A C T Article (Refereed journal): "An exploratory investigation of multiunit restaurant productivity assessment using data envelopment analysis," Journal of Travel and Tourism Marketing, 2004    V I E W   A B S T R A C T Book (Instructional Textbook): "Onsite foodservice management: A best practices approach", 2003     Article (Refereed journal): "Mad Cow Disease: An empirical investigation of restaurant strategies and consumer response," Journal of Hospitality and Tourism Research,, 2003    V I E W   A B S T R A C T Article (Refereed journal): "Hospitality productivity assessment using data envelopment analysis," Cornell Hotel and Restaurant Administration Quarterly, 2003    V I E W   A B S T R A C T Article (Refereed journal): "The effect of self-managing teams on manager commitment and organizational tenure," Journal of Interdisciplinary Studies, 2003     Article (Refereed journal): "The moderating effect of leader-member exchange in the relationship between self-efficacy and performance," Journal of Human Resources in Hospitality & Tourism, 2002     Article (Refereed journal): "The Good, the Bad, and the Ugly of incorporating My Fair Lady in the workplace," Advanced Management Journal, 2002     Experience:    Teaching J. Thomas Clark Professor of Entrepreneurship and Personal Enterprise, Cornell University School of Hotel Administration    Professional Vice President and General Manager, Nutrition Management Services, 1995-1996 Regional Operations Manager (New England), Sodexo USA, 1992-1995 Operations Analyst, FDM, Inc., 1986-1992 Awards: Best Paper of the Year , International Journal of Hospitality Management , 2007 Dean's Excellence Fellow , College of Business , 2007 Dean's Excellence Fellow , WSU College of Business , 2006 Editor's Choice Award--Best Paper , International Conference on Services Management, Delhi, India , 2005 Dean's Excellence Fellow , WSU College of Business and Economics , 2005 Best Paper Award , Academy of Management Annual Conference, Honolulu, Hawaii , 2005 Best Paper Finaliste , EuroCHRIE Conference, Paris, France , 2005 Outstanding Professor of the Year Nominee , Interfraternity Council, Panhellenic Association, and Multicultural Greek Letter Council , 2004 Research Fellowship, Center for Hospitality Research , Cornell University School of Hotel Administration , 2003 Teacher of the Year , Cornell University School of Hotel Administration , 2002 Research Fellowship, Center for Hospitality Research , Cornell University School of Hotel Administration , 2002 Best Paper Award , International CHRIE Conference , 2002 Innovation in Teaching Grant (Approximate value: US$70,000) , Cornell University , 2002 Research Fellowship, Center for Hospitality Research , Cornell University School of Hotel Administration , 2001                                                         Contact us: business@wsu.edu Phone: 888-585-5433 Fax: 509-335-3851 | Accessibility | Copyright | Policies College of Business, PO Box 644750, Washington State University, Pullman, WA 99164-4750 USA