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      Nancy Swanger
Faculty: Director
School of Hospitality Business Management
Washington State University, Pullman

Office: Todd 470A
Phone: 509-335-2443
Email: swanger@wsu.edu
Office hours: T 10:00-1:00, or by appt.
Joined Washington State University in 2000
Overview: Management and operation of quick service restaurants, risk environment, hospitality curriculum, visible body modification
Media: You may contact me directly
  
   
  Expertise:
  • Hospitality Business Management: Quick service restaurants
Teaching Area:
  • Undergraduate - Hotel & Restaurant Administration
Research:
  • Risk Environment in Hospitality Operations
  • Temperament and Profitability
  • Visible Body Modification
  • Hospitality Curriculum
Education:
  • Ph.D., Education/Adult Education, University of Idaho, 1998
  • M.Ed, Business Education, University of Idaho, 1995
  • BS, Business Education/Office Occuptions, University of Idaho, 1983
Professional Memberships:

  • International Council on Hotel, Restaurant, and Institutional Education
  • National Restaurant Association
  • Washington Restaurant Association Education Foundation
  • Women's Foodservice Forum
  • WSU Association for Faculty Women
Publications:
  • Article (Refereed journal): "An Industry-driven Model of Hospitality Curriculum for Programs Housed in Accredited Colleges of Business: Program Learning Outcomes: e-Assessment Tool (e-AT) Part IV," Journal of Hospitality and Tourism Education, 2009    V I E W   A B S T R A C T
  • Article (Refereed journal): "Innovative Ecotourism Projects: Impact on Environmental Attitudes in Introductory Hospitality Courses," Journal of Hospitality and Tourism Education, 2009    V I E W   A B S T R A C T
  • Article (Refereed journal): "Burnout and Engagement: A Comparative Analysis Using the Big Five Personality Dimensions," International Journal of Hospitality Management, 2009    V I E W   A B S T R A C T
  • Article (Refereed journal): "An Industry-Driven Model of Hospitality Curriculum for Programs Housed in Accredited Colleges of Business: Program Learning Outcomes - Part III," Journal of Hospitality and Tourism Education, 2007    V I E W   A B S T R A C T
  • Article (Refereed journal): "Performance-Enhancing Internal Strategic Factors: Impacts on Financial Success," International Journal of Hospitality Management, 2007    V I E W   A B S T R A C T
  • Article (Refereed journal): "To Buy or Not to Buy: Impact of Labeling on Purchasing Intentions of Genetically Modified Foods," International Journal of Hospitality Management, 2007    V I E W   A B S T R A C T
  • Article (Refereed journal): "Visible Body Modification (VBM): Operationalizing Grooming Standards," FIU Hospitality and Tourism Review, 2006    V I E W   A B S T R A C T
  • Article (Refereed journal): "Visible Body Modification (VBM): Evidence From Human Resource Managers and Recruiters and the Effects on Employment," International Journal of Hospitality Management, 2006    V I E W   A B S T R A C T
  • Article (Refereed journal): "Beverage Alcohol Sales to Minors: An Analysis of the Risk Environment (1987-2002)," Journal of Foodservice Business Research, 2005    V I E W   A B S T R A C T
  • Article (Refereed journal): "An Industry-Driven Model Of Hospitality Curriculum For Programs Housed In Accredited Colleges Of Business - Part II," Journal of Hospitality & Tourism Education, 2005    V I E W   A B S T R A C T
  • Article (Refereed journal): "An Industry-Driven Model of Hospitality Curriculum for Programs Housed in Accredited Colleges of Business - Part I," Journal of Hospitality & Tourism Education, 2004    V I E W   A B S T R A C T
  • Article (Refereed journal): "Foodborne Illness: The Risk Environment for Chain Restaurants in the United States," International Journal of Hospitality Management, 2003    V I E W   A B S T R A C T
  • Article (Refereed journal): "Quick Service Restaurant (QSR) Drive-Thru Hot Beverages: Still A Risk?," FIU Hospitality Review, 2002    V I E W   A B S T R A C T
  • Article (Refereed journal): "Revving Up for a New Year: Faculty Take to the Field," Journal of Hospitality and Tourism Education, 2002    
  • Article (Refereed journal): "Quick Service Chain Restaurant Managers: Temperament and Profitability," Journal of Foodservice Business Research, 2001    V I E W   A B S T R A C T
Experience:

   Teaching
  • Associate Professor, Washington State University, 2000
  • Visiting Professor, University of Idaho, 1999-2000
  • Associate Professor, Lewis-Clark State College, 1994-1999
   Professional
  • Owner, Gambino's, 2008
  • Owner, CheckPoint Convenience Center, 2002-2005
  • Owner, TCBY Treats, 1999-2005
  • Owner, Miss Molly's Ice Cream Shoppe, 1995-2005
  • Owner, Subway (multiple locations), 1988
  • District Manager, Happy Day Restaurants - TacoTime (4 locations), 1979-1993
Service:

  • Faculty Governance Task Force, Member
  • South Seattle Community College, BAS Curriculum Design, Consultant
  • Washington Restaurant Association Education Foundation, Board Member
  • Hotel/Restaurant Management Program, Lewis-Clark State College, Advisory Board Member
  • 2008 Hospitality and Tourism Graduate Education and Research Conference, Paper Review Track Chair
  • Assessment Task Force, Chair
  • Troy School District, School Board Trustee
  • Women's Foodservice Forum, Mentor Committee Member
  • Undergraduate Program Policy Committee, Member
  • 2007 Hospitality and Tourism Graduate Education and Research Conference, Paper Review Track Chair
  • Idaho State Board of Education, Appointed Member, Curricular Materials Selection Committee
  • 2006 Hospitality and Tourism Graduate Education and Research Conference, Paper Review Track Chair
  • National Restaurant Association Public Affairs Conference, Idaho Representative
Awards:
  • Dean's Excellence Fellow , WSU College of Business , 2009
  • Dean's Excellence Fellow , WSU College of Business , 2008
  • Journal of Hospitality & Tourism Education Article of the Year , International Council on Hotel, Restaurant, & Institutional Education , 2008
  • Teaching Innovation Award , WSU College of Business , 2006
  • Nominated - Women of Distinction , Washington State University , 2005
  • Dean's Excellence Fellow , WSU College of Business & Economics , 2005
  • Who's Who Among America's Teachers , Educational Communications, Inc. , 2005
  • Dean's Excellence Fellow , WSU College of Business & Economics , 2004
  • Faculty Distinguished Service Learning Award , WSU Community Service Learning Center , 2003
  • Teaching Innovation Award , WSU College of Business and Economics , 2003
  • Citation of Excellence , Emerald Management Review , 2002
  • Outstanding Teaching Award , Associated Students of Lewis-Clark State College , 1999
  • President's Award for Outstanding Teaching , Lewis-Clark State College , 1998
Languages:
  • English
  
                         
                         
 

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